Originally, my problem defintion was something like:
The development and analysis of a knowledge management system.
Now it turns out that what we are producing at P is purerly a web content management system (WCMS). This might sound rather dull and unsophisticated, but it is important to note that "P Portal" is a general, but customizable WCMS.
I will try to elaborate on these two terms:
A WCMS is often developed inside the organization for use in that organization only, and it satisfies the organizations need for web content. An example is a small business hiring a web-designer that makes a small website, where news can be added on the front page with the help of a simple form. Another example is a larger corporation hiring in CMS consultants to produce a WCMS which is seamed into the existing CMS (also known as ECM-system).
A general WCMS is what is often referred to as a (W)CMS package, something you buy, install and start using the way it is off the self - out of the box.
A general WCMS is not specially developed for an organization to suite that particular organization's needs. A general WCMS has the ability to fit into a set of organizations. The size of this set depends on the customizability and plugability of the WCMS, as well as the organization's requirements.
It is important to note, as corporate websites are becoming more and more critical, that these requirements are increasing. Design, functionality and content are typical features that attract customers. A company can often be judged by its website, altough I will leave out this discussion to marketing theorists and analyzers. The result is that organizations demand WCMS that can produce stylish websites with new functionalities like commenting, news-feeds and online ordering. These modern functionalities are typical aspects of traditional CMS (collaboration, cross-media syndication and process-management, respectfully).
Following this trend, the amount of potential organization that can use one general WCMS rapidly decreases. You simply can not develop one system that will fit in to a larger set of organizations because they want different site-design and functionality.
This is a challenge that P Portal is facing.
There is a pretty straight forward solution to the problem: Make a WCMS that takes all possible requirements into consideration.
This is of course impossible, but what we can do is to:
1. Define the functionalities in an abstract way, so they can be implemented to satisfy a wider set of requirements..
2. Make sure the functionality is extendable to future requirements.
I like to divide requirements into visual and functional.
Many WCMS are turned down because they do not look the way the web-designers want. A WCMS is inclined to standardise content, and this reduced the variety and visual experience of a website.
Following our two guidelines above, it would be natural to seperate the visual face of a website from its content. Seperating view from content is an ancient but still healthy CMS paradigm.
If the designer has a proper and elegant middleware interface, it is easy and straightforward to insert content into the template page. Evidence of the opposite is the mass of ASP, JSP and PHP pages around on the net that contain programmatical logic, and the HTML is so littered with code-snippets, scriplets and scripts that webdesigner, much less the wysiwyg editor can read the page and make it look the way they want.
There are frameworks that supply interfaces like this. I am (un)fortunately only conversed with the ones that are used in JSP. These frameworks clean up the HTML by keeping programmatical logic inside custom made html-tags. Struts, JSTL and JSF are examples, and it is of course possible to develop custom tags on your own.
With a solid and sufficient interface, a webdesigner can surround the content with as flashy and fancy view as if she was designing a simple HTML page. There are other issues regarding the view of the site, particularly how navigation is handled. Imagine the menu bar on the left or top of a front page. It often reflects how the content is structured. This is mixing of content and view, and should be worked around somehow.
The functional requirements are trickier to sort out. One website needs a forum, another needs a webshop and article-publishing. As stated above, we need a suite of tools that is both (1) abstract and (2) extendable.
A good starting point for predicting future requirements is CMS theory. CMS has been around for a long time, and it is not often websites are imposed to support a feature which was not allready supported in the organization's CMS. Of course it does happen, the weblog being the classic exception of the rule.
CMS theory produces the following typical features:
-Document management (publishing news, papers) - primary input
-Digital asset management (file repository)
-Feedback (comment, forum, survey, blog) - secondary input
-Business process management
-Digital rights management
These belong to document management:
So how to we abstract the solution of these? Stay focused, merge similar documents, keep it generic and dynamic. How do we keep the solution extendable? Guess we have to revert to the architecture of the software here...
//TODO finish this up